How You Do... What You Do: Create Service Excellence That Wins Clients For Life

In three years Livingston helped the 17,000- employee strong Crossmark increase its sales revenues by 30 percent and add an additional 2,400 workersLivingston will promote the book on his busy speaking tour, which includes keynote addresses at several large consumer products information conferencesIncludes numerous on-the-street examples and case studies throughout the book